JOIN THE ITEAM

Do you want to be part of a company whose commitment to excellence is unsurpassed? Are you interested in advancing your career by working with a variety of industries as you expand your IT knowledge? Do you take pride in your work and strive to do and be your best? Are you willing to commit to our core values?

• Service– An exceptional Client experience start to finish.
• Accountability– Do what you say you’re going to do.
• Teamwork– There for each other and there for our Clients.
• Passion– Intense enthusiasm to deliver excellence.
• Integrity– Always do the right thing.
• Growth– Continual development of our people.

DIRECTOR OF SALES FOR AN OPERATING COMPANY OF LYRA TECHNOLOGY GROUP – THE ITEAMLTD.

Lyra Technology Group and The ITeam are looking for a sales & marketing leader to step in as Business Development Manager for one of their operating companies.

YOUR WORK AS THE BUSINESS DEVELOPMENT MANAGER INCLUDES SEVERAL COMPONENTS:

• Transitioning The ITeam to a proactive sales model – need to ramp up proactive sales efforts to accelerate business growth
• Professionalizing the sales function- Build out structure, sales process, tooling, comp plans, BDR teams, marketing, metrics, and playbooks.
• Player / coach- Leverage your network and sales skills to hunt and close deals as a player. As you succeed in driving sales, start building out a sales team that you will manage.
• Run cross-functional growth campaigns- Your primary objective is driving new logo sales growth. However, we believe sales, account management, marketing, and operations should work together. You will be expected to run cross-functional growth campaigns.
• Business partner to the President – The sales leader of the organization should be directly aligned with the President. Formulate overall business strategy and execute.
• Managed Service Provider Sales experience– Previous experience selling in an MSP environment is preferred.
• Location- Lyra is hiring for this role in 15 different companies and geographies.
  In addition, you will also have an opportunity to work closely with, learn from, and share perspectives with the group of peer sales leaders across our businesses. Your community will include ambitious professionals building world-class sales organizations.
  We are looking for smart, motivated leaders who are looking to “roll up their sleeves” and are hungry to make an impact by building a sustainable organic growth model. We offer exceptional people the opportunity to meaningfully accelerate their career trajectory.
  If leading a sales organization in the tech space sounds appealing to you, let’s have a conversation.

CLIENT IT MANAGER

The ITeam’s culture is built on collaboration, support and freedom to be yourself. It’s an organization that is known to be fun, social, friendly, and supportive. ITeam is looking for a Client IT Manager to join their Technical Support team and bring energy and expertise to their large technical client base. As a Client IT Manager, you will be proving clients with seamless service delivery by coordinating with sales, systems engineers, clients, and all levels of management to provide clients with suitable technical solutions.

SUPPORT DESK/ NOC ANALYST

The ITeam’s culture is built on collaboration, support, and freedom to be yourself. It’s an organization that is known to be fun, social, friendly and supportive. The ITeam is looking for a Support Desk / NOC Analyst to join its Technical Support team and bring energy and expertise to their large technical client base.
Reporting to the Service Delivery Manager, you will provide specialized technical support, advice, and guidance to customers in the area of applications, hardware, software, and other related computing systems.

SUPPORT DESK/ NOC ANALYST

The ITeam’s culture is built on collaboration, support, and freedom to be yourself. It’s an organization that is known to be fun, social, friendly and supportive. The ITeam is looking for a Support Desk / NOC Analyst to join its Technical Support team and bring energy and expertise to their large technical client base.
Reporting to the Service Delivery Manager, you will provide specialized technical support, advice, and guidance to customers in the area of applications, hardware, software, and other related computing systems.

YOUR DAY-TO-DAY RESPONSIBILITIES INCLUDE:

• Provide day-to-day technical support to clients on Server Infrastructure, Network Infrastructure, Desktops and Applications
• Building senior-level relationships with client accounts
• Communicating solutions to clients and preparing and presenting monthly reports to clients
• Acting as a support escalation point with other team members as needed
• Working with third-party vendors to resolve specific issues
• Support with project proposals and delivery

YOUR DAY-TO-DAY RESPONSIBILITIES MAY INCLUDE:

• Responding to client support issues via phone, voicemail, and e-mail to identify hardware/software issues and offer solutions in a friendly and efficient manner
• Analyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelines
• Reparation of customer issues through remote connections and following through on client deliverables
• Ensuring proper escalation during outages or periods of degraded service and following up with customers
• Communicate important information to the Client IT Manager or Account Manager and document all updated client information in Connectwise.
• Coordinate and schedule product related service activities as needed

YOUR DAY-TO-DAY RESPONSIBILITIES MAY INCLUDE:

• Responding to client support issues via phone, voicemail, and e-mail to identify hardware/software issues and offer solutions in a friendly and efficient manner
• Analyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelines
• Reparation of customer issues through remote connections and following through on client deliverables
• Ensuring proper escalation during outages or periods of degraded service and following up with customers
• Communicate important information to the Client IT Manager or Account Manager and document all updated client information in Connectwise.
• Coordinate and schedule product related service activities as needed