Support Development Engineer at EnergyHub

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

110000.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root Cause Analysis, Technical Support, Data Configuration, Dashboard Building, Debugging, Python Scripting, Fullstack Web Development, AWS, Git, API Integration, Communication, Organizational Skills, Problem Solving, Collaboration, Time Zone Management, Data Analysis

Industry

Software Development

Description

About EnergyHub EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. About the Opportunity We are hiring a Support Development Engineer to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company. This role participates in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours. Main Responsibilities: What you’ll do In this position you will work closely with Engineering, Internal Stakeholders, and Clients to: identify root causes of technical issues, respond to production issues, configure programs and data flows between EnergyHub and our OEM or Utility partners, configure and update data attributes when no UI is available, build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities, identify and implement technical solutions to mitigate or correct known issues, debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript), contribute bug-fix PR’s to the codebase, create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements. Other duties as assigned Required Skills and Experience: What you need Ability to combine information gained from multiple sources to identify root causes, Strong organizational skills and an eye for calling out areas for improvement, Strong communication skills, Comfort working with internal teams as well as external partners, Comfort working across time zones and cultures, An understanding of code versioning concepts and experience with tools like git, Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog, Experience working with 3rd Party API’s using Postman, Experience with a scripting language such as Python, Experience or familiarity with Fullstack web development, Experience with the AWS ecosystem (and/or other Azure/GCP/etc.) Preferred Skills and Experience: Nice-to-haves Experience working on a level 3 support team Experience working with utilities and/or our many device partners Why work for EnergyHub? Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team! Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate. Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. Company Benefits EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program. EnergyHub is an Equal Opportunity Employer EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net. In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package. Base Salary Range $90,000—$110,000 USD

Responsibilities

The Support Development Engineer will work closely with Engineering, Internal Stakeholders, and Clients to identify and resolve technical issues. Responsibilities include configuring data flows, building dashboards, debugging issues, and maintaining Python scripts.