Titre du poste : Support du centre de services RH
Contrat : 12 mois renouvelable
Lieu : Longueuil, QC
Poste Hybride
Indicatif régional : 514, 438 et 450
Code postal : J4G
Date de début : D?s que possible
Mots clés : #servicecenter #serviceclient #RHemploi
nousembauchons Belcan Canada Inc. est a la recherche de soutien au centre de service RH pour se joindre a l’equipe de notre client a Longueuil.
Le candidat ideal pour l’assistance au centre de services RH sera axe sur le client, a la capacite de servir en tant que specialiste des ressources humaines.
COMPETENCES ET EXPERIENCE REQUISES :
- Excellentes competences en communication, en français et en anglais (Bilingue)
- Experience avec la politique RH ou d’autres domaines d’expertise au sein des RH est un atout
- Service client minimum 1 an - idealement dans un environement de centre d’appel
- Excellentes competences en resolution de problemes et solides competences en service a la clientele
- Capacite a travailler sous peu de supervision et dans un environnement d’equipe
- Une grande attention aux détails et des compétences organisationnelles pour documenter les problemes et les solutions
- Capacité a faire preuve de prevoyance, de discernement, de perspicacite et a utiliser un bon jugement, en particulier pour les escalades et les resolutions de cas
- Capacité a travailler avec des documents hautement sensibles et confidentiels et posseder un bon jugement commercial
EDUCATION ET CERTIFICATIONS :
Baccalaureat (ou experience equivalente) avec plus de 3 ans d’experience pertinente ou diplome en RH
Mots clés : #SAP;#ServiceNow;#RH
Job Title: HR Service Center Support
12 month renewable contract
Location: Longueuil, QC
Hybrid position
Postal Code: J4G
Area codes: 514, 438, 450
Keywords: #hrjobs #hrservicecenter #montrealjobs
As an ideal HR Service Center Support Candidate you will be customer focused, pro-active,
with the ability to serve as an HR Specialist.
As an ideal candidate for the HR Service center Support you will:
- Provide superior customer service, accurate and timely first contact resolution via phone, email, and Case Management
- Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service, where individualized actions are taken to promote and support all client interests
- Utilize multiple online systems, to answer questions, troubleshoot issues, complete requests and help resolve needs
- Understand simple company and business unit policies and procedures, having the ability to convey them in a simplified manner
- Actively identify and submit process improvement recommendations
- Ensure adherence to all company policies and procedures
- Special Projects and any other duties assigned by the manager
Skills and Experience
- Excellent communication skills, in French and in English
- Experience with HR policy or other areas of expertise within HR is an asset
- Minimum 1 year customer service in a call center environment
- Excellent problem solving skills and strong customer service skills
- Ability to work under little supervision and in a team environment
- Strong attention to detail and organizational skills for documenting issues and solutions
- Ability to have foresight, discernment, insight and utilize good judgment skills, specifically for escalations and case resolutions
- Ability to work with highly sensitive and confidential material and possess good business judgment and ethics
Education and Certifications
Bachelor’s Degree (or equivalent experience) with 3+ years of relevant experience or Degree in HR
Key words: #SAP;#ServiceNow;#HumanResource
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