Support Engineer 2 (Night Shift) - PLSQL, DBMS & AppD at Blue Yonder Technology Solutions (UK) Limited

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PL/SQL, DBMS, AppDynamics, Splunk, SQL, Oracle, SAP, ReactJS, NodeJS, Analytical Skills, Problem Solving, Customer Support, Cloud Operations, Performance Tuning, Retail Solutions, Technical Support

Industry

Software Development

Description

Scope: Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: Blue Yonder PMM / Merch Ops Cloud Architecture: MS Azure / Private Cloud Frameworks/Others: PL/SQL, RDBMS , Frontend - ReactJS , NodeJS What you’ll do: Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.: Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer Expected to work in night shifts and provide OOH support to facilitate 24x7 customer support What we are looking for: Expected to work in Complete Night Shift (10 PM - 6 AM) and provide OOH support to facilitate 24x7 customer support Bachelor’s degree minimum 3 to 5 years of experience in Product Support / Implementation support. Demonstrates strong technical expertise as required to support concerned solution, for e.g., - DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc. Skill set and availability requirements as per the organization's needs Hands on experience in implementing / supporting for Retail Host (PMM , Oracle , SAP ) products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Blue Yonder Retail Solutions Experience is a plus Worked on other Retail Host software from Oracle , Retek, SAP Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Strong capability in cloud operational activities as per the requirements of concerned solution Understanding of various technical platforms and infrastructures. Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties to ensure issues are resolved. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

Responsibilities

The Support Engineer will provide technical and non-technical support for Blue Yonder Retail solutions, ensuring system functionality and data integrity. They will analyze issues, identify root causes, and collaborate with cross-functional teams to enhance system design based on customer requirements.