Support Engineer - APAC, Bilingual Japanese & English at Nerdio

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Technical Support, AVD Deployment, Intune, FSLogix, Active Directory, Troubleshooting, Customer Service, Documentation, Scripting, Cloud Computing, Networking, Virtualization Technologies, Operating Systems, Ticketing Systems, ITIL

Industry

Desktop Computing Software Products

Description

What You'll Do Join Nerdio’s fast-growing global technical team and play a key role in supporting customers across APAC. We’re looking for a bilingual Support Engineer who is fluent in English and Japanese, with strong communication and technical skills. This role offers an exciting opportunity to work in a cross-cultural environment. 1. Deploy AVD Environments: Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments. 2. Customer Support: Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond. Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions. 3. Technical Expertise: Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments. 4. Collaboration and Communication: Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support. Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD. Qualifications and Experience Fluency in both English and Japanese (verbal and written communication required). 3+ years of experience in technical support or a related field. Experience with virtualization technologies, preferably Azure Virtual Desktop is essential. Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. Experience with operating systems, such as Windows Server and Linux distributions. Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations. Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users. Strong documentation skills to record and track support cases, solutions, and best practices. Preferred Experience Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products. Knowledge of Active Directory, Group Policy, and identity management concepts. Experience with ticketing systems, such as JIRA or ServiceNow. Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices. Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications Expected Hours of Work This is a full time position with flexibility required to accommodate business needs. You will therefore be expected to cover a weekend shift to support customers outside of standard hours. Benefits and Incentives Competitive Base + Bonus Plan Stock Options Health and Welfare Plans* Life and Disability Plans* Retirement Plan* Unlimited Flexible Paid Time Off......including your birthday off! Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Responsibilities

The Support Engineer will deploy AVD environments and provide technical support to customers across APAC. They will collaborate with cross-functional teams to ensure successful deployments and customer satisfaction.