Support Engineer - AS400, RPGLE, CLLE & DB2 at BLUE YONDER ASIA PTE LTD

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AS400, RPGLE, CLLE, DB2, Blue Yonder, Azure, React JS, Node JS, Technical Support, Automation, Cloud Architecture, System Integration, Customer Relationship Management, Troubleshooting, Supply Chain Management

Industry

Software Development

Description

Scope: The role involves supporting AR application built on IBM AS400 (iSeries) system. The candidate will work in an integrated delivery model focused on delivering stable, scalable, and efficient solutions that align legacy systems with evolving business needs. Technical Environment: Application: Blue Yonder Advanced Replenishment Cloud Architecture: MS Azure / Private Cloud Primary Skill: RPG ILE/CL400 Secondary Skill (Frontend) – React JS, Node JS What you’ll do: Provide technical support during customer upgrades, deployments, rollouts, and post-production phases Maintain positive customer relationships by resolving conflicts and issues, managing expectations Document learnings and create knowledge articles for repeated cases Bring in new ideas for automation, re-use and service improvements Understand the SaaS offering, features and functionality deployed for a given customer. Participate in the integration of AS400-based systems with modern web technologies. Collaborate with cross-functional teams including QA, Functional Architects, and Product Owners for successful deliverables. Support high priority issues and contribute to continuous improvement initiatives. What we are looking for: Approximately 2-4 years of hands-on experience working on IBM AS400 systems (RPGLE/CLLE/DB2). Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting Ability to work calmly under pressure and meet deadlines Proven background to have managed multiple stakeholders in a global environment Must have strong multi-tasking skills Must be self-motivated and quick learner - New technologies, platforms, integrations Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations Demonstrates initiative and is inquisitive Succeeds in a fast-paced environment Demonstrates the ability to work independently without losing team synergy Demonstrates customer service ethics and core values Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

Responsibilities

Provide technical support for AS400-based applications during upgrades, deployments, and post-production phases. Collaborate with cross-functional teams to integrate legacy systems with modern web technologies and drive continuous improvement initiatives.