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Support Engineer-Autonomous Mobility at Beep Inc

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Robotics, Automotive Systems, Electromechanical Platforms, Networking, Diagnostic Tools, LiDAR, Radar, Cameras, Problem-Solving, Operational Environments

Industry

Motor Vehicle Manufacturing

Description

Description The Support Engineer plays a critical role in ensuring the reliability, performance, and operational readiness of autonomous mobility systems. This position bridges technical expertise with real-world operations, providing hands-on support for autonomous vehicles, supporting infrastructure, and customer deployments. Key Responsibilities System Monitoring & Troubleshooting: Monitor autonomous systems, vehicle performance, and backend software platforms; diagnose and resolve technical issues to ensure safe and consistent operation. Field Support & Deployment: Provide on-site or remote support during deployments, fleet operations, software updates, sensor calibrations, and hardware integrations. Root Cause Analysis: Investigate operational anomalies involving perception systems, sensors (LiDAR, radar, cameras), networking, or vehicle control modules; escalate complex issues to engineering teams. Customer & Operational Partner Support: Serve as a technical liaison to customers, fleet operators, and partners, providing clear communication, issue tracking, and user guidance. System Maintenance: Perform routine system health checks, firmware updates, and preventive maintenance on autonomous platforms and associated infrastructure (edge compute, connectivity, charging, etc.). Documentation & Process Improvement: Create support documentation, workflows, and best practices; provide feedback to engineering teams to improve product reliability and operational efficiency. Requirements Experience with robotics, automotive systems, or complex electromechanical platforms. Familiarity with networking, and diagnostic tools. Exposure to sensors used in autonomy (LiDAR, radar, cameras) and vehicle communication protocols. Strong problem-solving skills and comfort working in fast-paced, real-world operational environments.

Responsibilities

The Support Engineer is responsible for monitoring and troubleshooting autonomous mobility systems to ensure their reliability and performance. They provide field support during deployments and conduct root cause analysis for operational anomalies.