Support Engineer - Batch Monitoring - Support at BLUE YONDER ASIA PTE LTD

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PL/SQL, Oracle Database, Unix/Linux, Shell Scripting, Windows Server, Batch Monitoring, Incident Management, Problem Management, Change Management, SLA Handling, Azure, Production Support, Application Support, Customer Communication, PowerShell, Technical Troubleshooting

Industry

Software Development

Description

Overview: Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individuals will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment. Scope: Join the Global Platform and Technical Services team as an L2 Support Engineer supporting a North American customer for Blue Yonder Planning Suite products. This role focuses on production stability, batch monitoring, incident troubleshooting, environment maintenance, and operational excellence across enterprise-scale planning applications. You will play a critical role in ensuring system availability, resolving production issues within SLA timelines, and proactively improving support processes through automation and technical enhancements. What you’ll do: Production Monitoring Monitor batch jobs across Planning environments Identify failures proactively Perform first-level troubleshooting Ensure SLA adherence Incident Management Own customer-reported issues end-to-end Diagnose production failures Coordinate with internal engineering teams Drive resolution closure Environment Maintenance Support pre-production maintenance Execute purge activities Validate deployments Assist with patch testing Automation & Improvements Suggest process improvements Improve monitoring efficiency Support scripting automation initiatives Reduce manual effort where possible Customer Communication Provide status updates Participate in MIM calls when required Deliver resolution summaries Support service reporting activities What we are looking for: Must Have Requirements: Strong PL/SQL knowledge Oracle database troubleshooting Unix/Linux command-line usage Shell scripting basics Windows server exposure Batch job troubleshooting experience Incident/change/problem management lifecycle understanding Support Process Knowledge Candidate should understand: Incident management Problem management Change management SLA handling Ticket lifecycle ownership Experience Required 2–4 years production support experience Application support (preferred Planning / ERP / Supply Chain platforms) Batch monitoring exposure Top notch communication skills Customer-facing support capability Shift readiness (24×7 support environment) Nice to Have Skills Blue Yonder Planning product exposure Demand & Fulfillment knowledge Automation scripting (PowerShell / Shell) Monitoring tools exposure Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

Responsibilities

The Support Engineer is responsible for monitoring batch jobs, troubleshooting production failures, and ensuring system stability for SaaS customers on Azure. They will manage incidents end-to-end, coordinate with engineering teams, and drive process improvements through automation.