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Support Engineer at BIOS Middle East

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

OS Troubleshooting, SLA Management, ITSM, System Configuration, VMware, Hyper-V, LAN Support, DHCP, DNS, MS Windows Server, Active Directory, MS Exchange, Technical Support, Customer Communication, Backup Software, English Communication

Industry

Information Technology & Services

Description

Job Description You will work with customers to resolve the OS (Cloud & On-premises) related technical issues and provide assistance in fixing them within agreed upon SLAs. Identify, diagnose and isolate or resolve issues and where relevant escalate it internally and if needed to external Vendors. Manage the follow up activities to ensure cases are resolved and closed within SLA timelines. Additionally managing the complete communication with customers and updating the case notes in ITSM portal (customer facing). Installation / re-installation / configuration of systems as required. Basic understanding of Backup Software products & Virtualization (VMware & Hyper-V). Support for LAN issues, DHCP and DNS Requirements Bachelor's degree in a related field. At least a year’s experience in a technical help desk role (preferably within an Managed Services environment). Excellent verbal and written communication skills in English is must and be able demonstrate the initiative and confidence to proactively communicate with customers. Strong organizational skills and attention to detail. Good team player who is equally comfortable working alone or as part of a team. Knowledge of MS Windows Servers / Client Operating System, MS Office, Active Directory / Exchange would be an added advantage. Availability to work in standard IT shifts (3 x 8 hours shifts).

Responsibilities

Resolve OS-related technical issues for cloud and on-premises systems while adhering to agreed SLAs. Manage customer communications and document all activities within the ITSM portal.