About the job

2nd Line Support Engineer | Microsoft 365, Azure & SharePoint, Defender, Networking

👩 💻 Role: 2nd Line Support Engineer💰 Salary: Up to £36,000📍 Location: London Bridge - Oonsite🕐 Hours: Monday - Friday, 9:00am - 5:30pm🏢 Company: Established MSP

Here at Burns Sheehan, we're working with a well-established MSP with a strong reputation across the London market. They're looking for a 2nd Line Support Engineer to join their support team and support a range of clients across their Microsoft environment.

This is a great opportunity for someone with previous MSP experience who wants to build on their technical skills while working in a busy, client-facing environment.

What are they looking for?

• Previous experience working on an MSP Service Desk / Helpdesk
• Strong Microsoft 365 / Office 365 administration experience
• Good working knowledge of SharePoint
• Strong Windows 10/11 troubleshooting skills
• Networking experience across Switches, Firewalls and DNS
• Experience with Azure AD / Active Directory and MDM
• Strong communication skills and a client-focused approach

The role is based just a 2-minute walk from London Bridge, so it's well suited to someone who enjoys being part of a hands-on support team.

2nd Line Support Engineer | Microsoft 365, Azure & SharePoint, Defender, Networking

Linux Server Administration, CentOS, Ubuntu, AlmaLinux, Windows Server, VPS and Dedicated Server Provisioning, KVM, OpenVZ, Virtualizor, OpenStack, WHM/cPanel, Apache, Nginx, DNS Management, IP Routing, Load Balancing, iptables, CSF, UFW, firewalld, SSH Hardening, RAID, LVM, JetBackup, rsync, Backup and Disaster Recovery, Cron Jobs, Bash Scripting, Git, Log Analysis, Performance Monitoring, Incident Management, SLA Compliance, ITSM Best Practices, AI Tools and Automation