Support Engineer – Business Applications at Mr. Cooper

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Management, Documentation, Problem Solving, Knowledge Base Management, User Support, Testing, Business Application Support

Industry

Financial Services

Description

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Provide first-level technical support services for issues for core business systems and software Identify and communicate patterns of user activity or challenges that might require a more comprehensive resolution Assist business units with special software needs Manage and document all issues and incidents Ensure a positive end-to-end client experience, providing a single point of contact for the client Record each business support request, documenting each problem-solving interaction, including all successful and unsuccessful decisions made and actions taken, through to the final resolution Document all pertinent user identification information, including name, business area, contact information, and the nature of the problem or issue Review, create, and update documentation in shared knowledge base Build report and elicit problem details from team members Test fixes to ensure problems have been adequately resolved and perform post-resolution follow-ups on help requests Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Job Requisition ID: 024558 Job Category: Information Technology Primary Location City: Chennai Primary Location Region: Tamil Nādu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s): NSM Bangalore Block I At Mr. Cooper Group, keeping the dream of home ownership alive is made possible by the daily efforts we make. Our mission is to revolutionize the home loan industry with the latest technology and exceptional customer service. Our team members play a crucial role in making the dream of homeownership possible for our customers. We challenge the status quo when needed and celebrate each other on a daily basis, because at Mr. Cooper Group, you make the dream possible. Join us in our mission to be the friendliest, most trusted advocate for those on the path to their dream of home ownership!

Responsibilities

Provide first-level technical support for core business systems and software while managing and documenting all incidents. Ensure a positive client experience by acting as a single point of contact and maintaining a shared knowledge base.