As a key member of the Customer Success team, you will be responsible for providing technical support and solutions to customers, ensuring seamless integration, data flow, and operational efficiency. This role requires strong problem-solving skills, scripting expertise and a deep understanding of the Cloud Campaign code base, so you can seamlessly interface with our engineering team to discover and implement solutions.

WHO WE ARE

Cloud Campaign is shaking up the social media marketing space with our powerful platform built for digital agencies and enterprise companies. Our mission? Make social media management seamless, scalable, and stress-free.
We’re a fast-growing, venture-backed SaaS startup with a tight-knit team that values innovation, transparency, and creating amazing experiences for our customers (and each other). Recognized as one of the “Top Small Companies to Work For in Colorado” by BuiltIn in 2022 and a Top 100 Early-Stage Company by Will Reed in 2023, we’re on an exciting journey—and we want you to be a part of it!

Core values that we live by:

• Balance over Burnout
• Default to Transparency
• Maintain a Learner’s Mindset
• Provide an Amazing Experience
• One Team, One Mission

ROLE

As a key member of the Customer Success team, you will be responsible for providing technical support and solutions to customers, ensuring seamless integration, data flow, and operational efficiency. This role requires strong problem-solving skills, scripting expertise and a deep understanding of the Cloud Campaign code base, so you can seamlessly interface with our engineering team to discover and implement solutions.

WHAT YOU’LL DO

• Reproduce and triage bugs like a pro
• Run SQL queries to help with customer data exports and the clean up of data
• ️ Work within AWS to white-label customer accounts, check data, and more
• Manage data piping into our customer success tool — Custify
• Help out with internal IT needs
• Join customer calls to help debug and troubleshoot tricky issues