We are seeking a Remote Helpdesk Engineer! The right individual will work from their home office. Must have great customer service and communication skills!

REQUIRED SKILLS

• 3+ years of IT support/helpdesk experience in a fast-paced multi-client environment
• Configure, support, and troubleshoot both Windows and Apple endpoint devices
• Understanding of TCP/IP Connectivity & DNS
• Experience supporting and administering Microsoft 365 and Google Workspace (f/k/a G Suite)
• Experience supporting and administering Microsoft Remote Desktop & Citrix
• Experience utilizing an EDM solution (Intune, Jamf, etc) to managed endpoint devices
• Experience with Microsoft Server operating systems
• Firewalls, Routers and Switches
• Backup hardware and software

EDUCATION:

BS in Computer Science or equivalent experience
*Some certifications may be a Plus
Job Type: Full-time
Pay: Up to $60,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Work Location: Remot

• Provide clients with assistance solving computer related problems.
• Provide positive and enthusiastic phone based support.
• Assist users in diagnosing and resolving data communication problems.
• Answer user inquiries regarding computer software or hardware.
• Thorough documentation of client issues in service tickets.
• Perform repairs to software or peripheral equipment configurations.
• Training of users in the proper use of software or hardware.