We are seeking a skilled and dedicated Support Engineer to join our dynamic team.
About Us: Driven by our purpose to safeguard lives, property and the environment, we empower healthcare providers to orchestrate safe and excellent patient care. As a Support Engineer, you will play a critical role in maintaining the quality and reliability of these solutions. If you have a passion for troubleshooting, problem-solving, and delivering excellent customer service, we would love to have you on board.

MUST-HAVE QUALIFICATIONS:

• A degree in Computer Science, Information Technology, or a related field.
• Previous experience in a technical support or customer service role.
• Strong technical skills with an ability to diagnose and resolve technical issues.
• Strong knowledge of Windows operating systems.
• Excellent communication skills, with the ability to simplify technical jargon for non-experts.
• Proficiency in both Norwegian and English, both spoken and written.
• The ability to work independently as well as part of a team.
• Singular European citizenship/passport, due to requirements from our clients.

PREFERRED QUALIFICATIONS:

• Experience with Zendesk or similar customer support systems.
• Competence with Windows operating systems and IIS (Internet Information Services).
• A demonstrated willingness and enthusiasm for learning new concepts and thoroughly understanding applications.
• The ability to assist in projects as needed to support the team and organizational goals.
• Experience or familiarity with application management, especially in cloud-hosted or enterprise software environments.

Why Join Our Team? As a Support Engineer at our company, you will have the opportunity to grow your technical skills and contribute to our mission of delivering world-class solutions. We offer:

• A collaborative and inclusive work environment.
• Opportunities for professional and personal development and career advancement.
• Access to the DNV Imatis Academy for comprehensive training and skill development.
• Competitive salary and benefits package.
• Flexible working hours and a healthy work-life balance.

• Provide exceptional technical support to clients via phone, email, or chat.
• Diagnose and troubleshoot software and hardware issues efficiently.
• Document and track support cases, ensuring timely resolution.
• Collaborate with different departments to escalate and resolve complex issues.
• Monitor system performance and provide recommendations for improvements.
• Assist in projects as needed to support the team and organizational goals.
• Contribute to application management in Cloud Operations, including proactive monitoring, error handling and coordination with hosting and infrastructure teams.