JOB DESCRIPTION:

Join our team and make an impact by solving complex technical challenges for customers worldwide!
Are you a problem solver with a strong technical mindset? Do you thrive on tackling complex customer requests and providing high-quality support? We are looking for a Support Engineer to join our team and deliver exceptional service to our global customer base.

As a Support Engineer, you will:

• Act as the first point of contact for customer technical support requests
• Guide customers through troubleshooting processes, coordinating internal resources when needed
• Provide prompt, effective, and accurate resolutions to technical issues
• Troubleshoot system faults (remotely or on-site) down to component level and collaborate with Engineering teams for corrective actions
• Build and maintain strong relationships with customers to ensure long-term satisfaction
• Participate in the 24/7 customer support rotation with your team
• Prepare customer offers and proposals for spare parts, services, and training
• Arrange shipment of spare parts and coordinate with other departments