Support Engineer (EMEA) at Jobgether

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Solutions Engineering, APIs, Webhooks, Data Flow Debugging, Workflow Automation, Cloud Environments, Linux Troubleshooting, Docker, Kubernetes, Networking Fundamentals, Database Systems, Communication Skills, Problem-Solving, Observability Tools, Incident Management

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in EMEA. As a Support Engineer, you’ll join a growing technical team dedicated to providing world-class support for enterprise customers. Acting as the bridge between Product Support and Engineering, you will investigate complex issues, design scalable solutions, and drive continuous improvement across the support process. This role offers the opportunity to work with modern technologies, collaborate with cross-functional teams, and directly influence customer satisfaction and product quality. You’ll thrive in an environment that values autonomy, innovation, and shared learning while contributing to the success of thousands of users worldwide. Accountabilities: · Manage escalations from Product Support and provide in-depth technical troubleshooting for complex issues. · Investigate, reproduce, and resolve advanced product and integration problems across a dynamic ecosystem. · Collaborate closely with Engineering and Product teams to report, triage, and resolve recurring or high-impact issues. · Develop and document playbooks, troubleshooting guides, and best practices to strengthen internal processes. · Improve tooling, automation, and workflows to increase efficiency and resolution speed. · Act as a mentor and technical resource to Product Support Engineers, fostering skill growth and knowledge sharing. · Contribute to building a scalable Tier 2 support function with a focus on quality, reliability, and customer experience. · Minimum 3 years of experience in technical support, solutions engineering, or related roles. · Strong experience with APIs, webhooks, and data flow debugging. · Hands-on expertise with workflow automation tools or orchestration platforms. · Proficiency in cloud environments (AWS, GCP, or Azure) and basic Linux troubleshooting. · Familiarity with Docker or Kubernetes for containerized deployments. · Understanding of networking fundamentals (DNS, SSL/TLS, HTTP/HTTPS) and database systems such as PostgreSQL. · Excellent written and verbal communication skills, with a clear and structured approach to problem-solving. · Nice to have: experience with observability tools (Grafana, Datadog, Prometheus), authentication protocols (OAuth2, OIDC, SAML), and incident management processes. · Competitive compensation and performance-based rewards. · Equity options, giving you direct ownership in the company’s success. · 100% remote work setup with flexibility across Europe. · Generous vacation policy (up to 30 days in Europe) plus local public holidays. · Comprehensive health and wellness benefits aligned with local standards. · Retirement and pension plans (region-dependent). · Annual personal development budget (€1,000 or equivalent) for courses, books, or coaching. · Monthly stipend to support open-source projects you care about. · Regular team hackathons, off-sites, and a collaborative, ambitious culture. · Transparent company communication and a strong focus on inclusion, diversity, and growth. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

As a Support Engineer, you will manage escalations from Product Support and provide in-depth technical troubleshooting for complex issues. You will collaborate closely with Engineering and Product teams to report, triage, and resolve recurring or high-impact issues.