Support Engineer II at Teksystems Global Services LLC

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

35.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Windows, Helpdesk Troubleshooting, Mac Os, Linux Operating Systems, Customer Focus, Adaptability, Troubleshooting, Call Logging, Remote Assistance, Teleconferencing Systems, AV Presentation Equipment

Industry

IT Services and IT Consulting

Description

Description Candidates will have one site to start but their site might change through the assignment! This Company'S IT Support is the first point of contact for technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Corporate and its subsidiary employees worldwide. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. • Provide basic technical support to Corporate employees worldwide. • Research, resolve, and respond to inquiries received via web chat, telephone calls,email, ticketing system, all in a timely manner, in accordance with organizational standards. • Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved. • Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely. • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. • Follow all standard operating procedures (SOP) through the effective use of knowledge management. • Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users. • Assist with activities to triage and escalate any system or network outage to reduce downtime. • Assist with remote assistance in Teleconferencing systems and AV presentation equipment. • Adherence to shift schedules and timeliness are key requirements • Willingness to work flexible shifts and scheduling, weekends, and holidays Skills Technical support, windows, helpdesk troubleshooting Top Skills Details Technical support,windows,helpdesk troubleshooting Additional Skills & Qualifications Basic qualifications • 2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting • High school or equivalent diploma • Associate in Computer Science or related field or experience equivalent. • 2+ years of experience in helpdesk or desk-side environment • Experience in Windows, Mac OS environments • Strong verbal skills proven ability to communicate with technical and non-technical staff • Ability to work both independently and within a team environment • Display a commitment to quality and strong multi-tasking skills Preferred qualifications • Bachelor’s degree in Computer science or IT related field • Microsoft MCSE, MCITP Systems Administrator (Active Directory) • Bachelor’s degree in Computer science or IT related field • Advanced Linux systems administration skills • Strong troubleshooting skills of very complex systems • Ability to explain complex IT concepts in simple terms • ITIL Foundation Certification Day to Day Rhythm: • This person will be supporting employees with onsite IT help requests though a ticketing system and will help people in person Culture and Training: • Each site will have their own way of onboarding Experience Level Entry Level Job Type & Location This is a Contract position based out of Seattle, WA. Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Seattle,WA. Application Deadline This position is anticipated to close on Mar 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

This role serves as the first point of contact for technical support, fielding incoming requests via chat, calls, and online systems from corporate employees worldwide. Responsibilities include diagnosing and troubleshooting end-user computing problems, submitting detailed call logs, and ensuring customer satisfaction with completed work.