The Company

We’re partnering with a well-established Managed Services Provider seeking a Level 1 Support Engineer to join their high-performing team. Servicing businesses across Australia, they offer a wide range of IT solutions from managed services, cloud infrastructure, cybersecurity, to strategic consulting across multiple industries.

With a growing client base and demand for technical expertise, the business is expanding and looking for a passionate engineer to join them during this exciting phase.

The Role

As a Level 1 Support Engineer, you’ll provide both remote and onsite IT support across Perth. You’ll play a key role in delivering technical assistance, troubleshooting issues, and implementing IT solutions. This role is perfect for someone who enjoys hands-on problem solving and delivering exceptional customer service. 

Key Responsibilities

• Act as the first point of contact for IT support requests via phone, email, and ticketing system
• Diagnose and resolve common technical issues such as password resets, software installations, printer connectivity, and email configuration
• Escalate complex issues to Level 2 support with clear documentation
• Maintain accurate and detailed records of all support interactions in the ticketing system

What You’ll Need

• 1–2 years’ experience in IT support or service desk (MSP experience highly desirable).
• Strong understanding of Windows 10/11, Microsoft 365 and basic troubleshooting.
• Knowledge of networking fundamentals.
• Excellent communication and customer service skills.
• Ability to prioritise tasks in a busy environment.
• What’s in It for YouWork within a collaborative, close-knit team that values technical excellence
• Ongoing training, certifications, and genuine career development
• Clear career progression through support ranks
• Supportive leadership and a company that invests in its people

How to Apply

To apply online, please click the appropriate link below.

• For a confidential discussion, contact Ashton Goode at ******@sharpandcarter.com.au.