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Support Engineer at KMS Lighthouse

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Application Support, SaaS, Linux, Infrastructure, Networking, SQL, Database, Cloud, Microsoft Azure, ITSM, Jira, Communication, Problem-Solving

Industry

Information Services

Description

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is a global industry leader in knowledge management solutions, working with Fortune 500 and Fortune 1000 enterprises. Our platform empowers organizations to deliver accurate knowledge at scale, improving customer and employee experiences across complex environments. We are looking for a high-energy, driven Technical Support Engineer to join our growing team and play a key role in supporting our Australian customers, as well as global enterprise clients. As a Technical Support Engineer at KMS Lighthouse, you will serve as a primary technical point of contact for enterprise customers. You will handle complex application support issues while collaborating closely with Development, DevOps, and Product teams to ensure service stability, best customer experience. Responsibilities Serve as a primary technical support contact for enterprise customers, with a focus on the Australian and APAC customers. Receive, triage, investigate, and resolve support tickets Perform in-depth troubleshooting of application, system, and infrastructure-related issues Work closely with Development and DevOps teams on incident resolution and root cause analysis Participate in onboarding, upgrades, and business continuity events Conduct live troubleshooting sessions with customers Maintain documentation of issues and resolutions Requirements 3+ years in a client-facing Technical Support or Application Support role Experience supporting SaaS-based products Hands-on Linux experience (logs, CLI) Basic to intermediate infrastructure and networking knowledge SQL scripting and database familiarity Cloud experience, preferably Microsoft Azure ITSM knowledge and ticketing systems (Jira – plus) Strong communication and problem-solving skills Advantages null Benefits null

Responsibilities

Serve as the primary technical support contact for enterprise customers, focusing on Australian and APAC clients. Handle complex application support issues while collaborating with Development, DevOps, and Product teams.