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Support Engineer L1 - Saudi National - Jeddah,KSA at DeepSource Technologies

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Hardware Issues, Software Issues, Installation, Configuration, Ticketing Systems, Communication, Problem-Solving, Analytical Skills, Windows, Linux, Networking Concepts, Documentation

Industry

IT Services and IT Consulting

Description

Job Summary: DeepSource Technologies is looking for a proactive and motivated Support Engineer L1 - Saudi Nation - to join our dynamic team. This position is exclusively open to Saudi nationals. The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions. Diagnose and troubleshoot hardware and software issues. Assist in the setup, configuration, and installation of software applications and systems. Document and track all support requests in the ticketing system. Escalate complex issues to higher-level support teams when necessary. Provide clear and concise communication to customers regarding the status of their requests. Contribute to the development of knowledge base articles and documentation for common issues and solutions. Participate in training sessions to enhance technical skills and knowledge about company products and services. Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience: 1-2 years of technical support experience, preferably in an IT helpdesk or support role. Technical Skills: Basic knowledge of operating systems (Windows, Linux) and common software applications. Familiarity with network concepts and troubleshooting. Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Languages: Fluency in Arabic and English is required.

Responsibilities

The Support Engineer L1 will be responsible for providing first-line technical support to clients via phone, email, and ticketing systems, resolving hardware and software issues efficiently. This role also involves documenting support requests, escalating complex problems, and contributing to knowledge base development.