WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Summary: As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and grow sustainably.
We believe that the power of our people, products and partners unleashes growth and creates significant new value for our customers, SAP, and ultimately, entire industries and the economy at large.
Our vision is to help the world run better.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Proficient verbal and written communication skills in English
• Fluent verbal and written communication skills in another European language
• Bachelor’s Degree in Business or similar
• Strong communicator who likes to work in a multinational team environment
• Excellent organizational and follow-up skills
• Excellent analytical thinking skills and strong attention to the detail
• Strong customer focus and commitment to excellent customer service
• Advanced Microsoft Office (Word, Excel, Power Point) and Presentation skills

WORK EXPERIENCE

• Minimum one-year work experience in business environment preferably within the IT industry
• License usage and compliance knowledge is desirable, but not essential

THE ROLE:

This is a unique opportunity to contribute to the overall success of the SAP group. The Global Adoption & Experience (GA&X) department ensures that our customers fully comply with their license agreement as determined by SAP. Working with SAP customers (some of the largest brands in the world) as well as SAP colleagues in our sales and contract departments, you will experience a global working environment within a culturally diverse team.

YOUR ROLE IS TO:

• Effectively communicate with our customers and partners in relation to customer usage and consumption details. This includes consulting and advising customer on technical and contractual questions.
• Handle customer incidents within agreed timelines.
• Follow up with relevant parties to ensure timely completion of license audit, metering, and consumption queries from customers.
• Collect and analyse customer’s usage and measurement data. Evaluate customer consumption and compare the results to the licensed software contracts. Create usage reports to assess compliance.
• Align with responsible sales executives, license compliance managers and other local contacts regarding the usage findings so that required action can be taken.
• Efficiently support your team members and manage your assigned workload.
• Engage with internal and external stakeholders to support with SAP Private Cloud Metering Services