Job Description
Support Engineer (m/w/d)

THE OPPORTUNITY

We are the specialist for cashless payment methods. Our customers include a wide variety of companies worldwide. As Support Engineer, you’d be a 2nd level support responsible for the conscientious and customer focused processing of technical inquiries about our Point of Sale systems. You’ll be providing support with Payment Terminals, Cash Registers, IT network to our clients. We are looking for a person to join our international team and our office in Aachen!

• Installing and maintaining the software and interfaces of point of sale (POS) systems
• Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings
• Coordinating supplier and support partner activities
• Creation and updating of operating manuals, instructions, checklists and training documents
• Participation in projects, in the introduction of new services and in events
• Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and in ergencies