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Support Engineer – Malaysia at Liven

Johor Bahru, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, POS Systems, Network Troubleshooting, Communication Skills, Client Engagement, Documentation, Deployment Activities, Hardware Installation, Software Installation, Troubleshooting, F&B Operations, Remote Diagnostic Tools, Multi-Channel Support, Escalation Management, System Configuration, Process Improvement

Industry

Embedded Software Products

Description

About the role We're seeking five Support Engineers based in Johor Bahru to join our growing Enterprise Support team. This team is critical in supporting major clients, including Shake Shack across both Singapore and Malaysia. This role requires high-touch engagement with clients, especially during operational hours. While AI tools will support documentation and diagnostics, human-led service is essential for real-time communication and troubleshooting. What you'll do Provide Tier 1 and Tier 2 technical support via WhatsApp, Phone, and Email (not Intercom). Manage and troubleshoot issues related to POS configuration, network connectivity, and hardware/software setups. Support deployment activities across Singapore and Malaysia, particularly for large-scale rollouts (e.g., Popular QSR with 300 outlets) Serve as the first point of contact for technical escalations from key enterprise clients. Document issue resolutions and identify opportunities to improve system configurations or processes. Qualifications Diploma or Degree in Computer Science, IT, or a related technical field. 1–2 years of experience in F&B tech support, ideally with POS systems. Hands-on experience with POS hardware and software installations. Competency in network troubleshooting (basic to intermediate). Strong communication skills, especially in high-pressure client situations. Ability to manage multiple support channels simultaneously. Good to Have Experience supporting enterprise clients in the F&B or retail industries. Familiarity with tools like TeamViewer, AnyDesk, or other remote diagnostic platforms. Understanding of F&B operations and workflows. Prior experience in deployment across multiple locations or regions.

Responsibilities

Provide Tier 1 and Tier 2 technical support to major clients, managing and troubleshooting issues related to POS systems and network connectivity. Serve as the first point of contact for technical escalations and support deployment activities across Singapore and Malaysia.