Merapar is a strong brand within the Media and Entertainment, growing very fast. TV is our first love but we are rapidly expanding into new areas such as IoT, Data Management and Analytics.
Being part of our global services business, with a growing Dutchs based operation, you will have the opportunity to assist the team in the further development of Merapar as the great place to work it already proves to be and this whilst delivering real and high value to our clients.
Driven by passion, we help clients to imagine, build and implement strategic infrastructures, workflows and consumer facing applications to bring content to users worldwide.
The people who work for Merapar are our primary asset and we encourage differences being an inclusive organisation. We invest in training and certification, e.g. in AWS technologies and Agile methodologies. We believe in Agile management and development principles and actively support our self-organising teams.
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- We are customer focused >> Engage. Don’t ignore.
- We work as a team >> Work together. Don’t swim alone.
- We improve, learn and share >> Advance. Don’t stagnate.
- We encourage difference >> Be yourself. Don’t conform.
- We deliver quality >> Excel. Don’t settle.

You

• Are a driven Support Engineer with affinity for DevOps.
• Combine strong troubleshooting skills with a positive attitude.
• Like structure, think ahead, and know how to ask the right questions.
• Will work in a greenfield team where you will have significant responsibility.
• Will be actively involved in production environments and have the opportunity to further develop your technical skills.
• Analyse complex technical issues, work systematically on solutions, and remain calm under pressure. Additionally, you apply your knowledge of DevOps principles to improve operational processes and make support workflows more efficient.
• Will be part of an international support team, with colleagues in both Veldhoven and Chile, ensuring 24/7 coverage for our customers.
• Communicate effectively and collaborates well with both the internal team and external customers.

You have:

• HBO working and thinking level.
• Good understanding of both Dutch and English languages.
• Hands-on experience in production environments with excellent communication skills (internal and towards customers) and people skills.
• Strong problem-solving and analytical skills

Your responsibilities

• Deliver quality support to our customers, according to our Service Level Agreements.
• Respond to and efficiently resolve alerts and issues in customer environments.
• Monitor and analyse metrics using tools such as Grafana, CloudWatch and Prometheus.
• Collaborate with your team to implement improvements in managed Cloud environments.
• Mainly support Public Cloud but also Private Cloud environments.
• Able to navigate and work with systems based on AWS Lambda/serverless or container-based platforms such as Kubernetes and ECS.
• To test and install new versions and functionalities of applications and systems, as well as performing tasks related to configuration and version & authorization management.
• Document incidents, solutions and procedures to continuously improve our knowledge base.
• During office hours you’ll work on the daily operations, to guarantee the quality of our systems.
• 24/7 Standby Support happens remote outside our office hours. If you work the 24/7 shift periodically, you are exempt from work during the day.