Job Description

Roles & Responsibilities

• Provide first line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.
• Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.
• Diagnose and troubleshoot network connectivity problems, utilizing tools like ping and traceroute for efficient issue identification.
• Manage ticketing systems effectively, prioritizing and escalating issues as needed to ensure swift service delivery.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred for foundational knowledge.
• Minimum of 2 years of experience in a desktop support role, demonstrating a proven track record in troubleshooting and user support.
• Experience in working within corporate environments, providing insights into diverse user needs and complex IT infrastructures.

Employment Type

• Full-time