Support Engineer at NielsenIQ

Mexico City, Ciudad de México, Mexico -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

733000.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, SQL, Troubleshooting, Problem-Solving, Customer Service, Communication, Data Monitoring, Documentation, Agile Methodologies, SaaS, Linux, ETL Processes

Industry

Software Development

Description

Company Description R25_0022829 This is a Hybrid position you will have to be in the office 3 x week Blvd. Manuel Vila Camacho No. 191, Piso 8 Polanco I Sección, Miguel Hidalgo, 11510 Miguel Hidalgo, Distrito Federal Our NielsenIQ Technology teams are working on deploying “Yieldigo” - a SaaS based solution for price optimization. As a Support Engineer, you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai. Job Description Full-time Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc Monitoring & validating data automated processes Document knowledge and help educate colleagues and teammates on technical cases Keep current with product knowledge and latest features and functionality Qualifications Experience providing technical support or being part of implementation team Good level of written and spoken English – must have! Great written and verbal client communication skills Strong troubleshooting and problem-solving skills while being highly detail oriented Strong customer service orientation Strong SQL background- must have! Willingness to work outside of business hours from time to time Team spirit, self-motivation and a positive attitude Bachelor's degree in information systems, computer science, industrial engineering or equivalent The ability to work with multiple interfaces and tasks in a dynamic environment Experience with supporting an analytic product in a SAAS environment Nice to have: Business orientation specifically in Retailer domain Knowledge in Linux systems, utilities, and scripting Development skills Knowledge of ETL processes Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Technology Compensation: MXN376000 - MXN733000 - yearly

Responsibilities

As a Support Engineer, you will provide enterprise-level technical support to customers and prospects, resolving technical issues through a support ticketing system. You will also collaborate on the technical onboarding of new customers and monitor data automated processes.