Support Engineer at NielsenIQ

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

60000.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, SQL, Client Communication, Problem-Solving, Data Monitoring, Configuration, Customer Service, Linux, Scripting, ETL Processes, SaaS Support, Prototyping

Industry

Software Development

Description

Company Description NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. Job Description As a Support Engineer, you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc Monitoring & validating data automated processes Document knowledge and help educate colleagues and teammates on technical cases Keep current with product knowledge and latest features and functionality Qualifications Experience providing technical support or being part of implementation team Good level of written and spoken English – must have! Great written and verbal client communication skills Strong troubleshooting and problem-solving skills while being highly detail oriented Strong customer service orientation Strong SQL background- must have! Willingness to work outside of business hours from time to time Team spirit, self-motivation and a positive attitude Bachelor's degree in information systems, computer science, industrial engineering or equivalent The ability to work with multiple interfaces and tasks in a dynamic environment Experience with supporting an analytic product in a SAAS environment Additional Information Business orientation specifically in Retailer domain Knowledge in Linux systems, utilities, and scripting Development skills Knowledge of ETL processes Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Compensation: MXN 60000 - MXN 60000 - monthly

Responsibilities

Provide enterprise-level technical external and internal support to customers and prospects via a ticketing system while adhering to SLAs. Responsibilities also include researching, diagnosing, and resolving technical issues, collaborating internally, and supporting new customer onboarding.