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Support Engineer (On call) at RADCOM

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Windows OS, Linux, Operating System Installations, Linux Commands, Interpersonal Skills, Customer Service, Problem Solving, Proactive, Independent, High Motivation, Hardware Troubleshooting, Software Troubleshooting, Help Desk Support, Multi-tasking

Industry

Telecommunications

Description

We are looking for a highly motivated and responsible PC Technician / Help Desk Support to join our technical team (including on call responsibility). The role involves providing technical support, troubleshooting hardware and software issues, and ensuring smooth system operations in a dynamic, high-pressure environment. Requirements • Minimum 1 year of experience as a PC Technician / Help Desk Support • knowledge of bare metal servers and hardware/software troubleshooting • Proven experience resolving Windows OS and Linux issues • Experience with operating system installations • Basic familiarity with Linux commands • Good technical English (written and verbal) • Independent, responsible, proactive, with excellent interpersonal skills • Strong customer service orientation • Ability to work under pressure and manage multiple tasks • High motivation to learn, grow, and develop professionally Responsibilities • Provide Help Desk and technical support • Troubleshoot hardware and software issues on PCs and bare metal servers • Diagnose and resolve Windows, Linux related problems • Install, configure, and maintain operating systems • Handle multiple tasks simultaneously while maintaining high service quality • Deliver professional and customer-oriented support.

Responsibilities

The Support Engineer will provide Help Desk and technical support, troubleshoot hardware and software issues, and ensure smooth system operations. They will also install, configure, and maintain operating systems while managing multiple tasks in a high-pressure environment.