About the job

Job Description

Job Summary

• We are seeking a proactive and technically skilled IT Infrastructure & Support Engineer to manage and support the organization's IT infrastructure. The role involves maintaining network operations, system administration, access control, cybersecurity support, and backup management while ensuring reliable IT services
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Network Administration & Support

• Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity
• Configure and manage switches, routers, firewalls, and wireless access points
• Troubleshoot network issues and optimize performance
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System Administration

• Administer Windows Server and/or Linux environments
• Manage Active Directory, DNS, DHCP, Group Policies, and file services
• Perform patching, monitoring, software deployment, and server maintenance
• Support VMware and/or Hyper-V environments
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Access Control & Identity Management

• Provision, modify, and revoke user access rights
• Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID
• Conduct periodic access reviews and maintain RBAC controls
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Cybersecurity Support

• Monitor endpoint security and antivirus solutions
• Support incident response and vulnerability remediation
• Enforce MFA, password policies, and security best practices
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Backup & Disaster Recovery

• Manage backup schedules and backup solutions
• Perform backup verification and restoration testing
• Maintain disaster recovery documentation and recovery procedures
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End User Support

• Provide Level 1 and Level 2 technical support
• Support onboarding and offboarding activities
• Maintain IT documentation and SOPs
• Provide support for CEO office / Directors
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Required Qualifications

• Bachelor's Degree or Diploma in IT or related field
• 3-5 years of IT infrastructure or system administration experience
• Strong troubleshooting and communication skills
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Preferred Certifications

• Microsoft Azure Administrator Associate
• Microsoft 365 Administrator
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• ITIL Foundation
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Key Competencies

• Problem-solving and analytical thinking
• Customer-focused approach
• Ability to manage multiple priorities
• Strong documentation and communication skills