Full job description

Support Engineer

PLEASE REVIEW THE REQUIRED QUALIFICATIONS CAREFULLY AND APPLY ONLY IF YOUR BACKGROUND MEETS ALL LISTED CRITERIA, AS CANDIDATES WHO DO NOT MEET THESE REQUIREMENTS WILL NOT BE CONSIDERED.

Reports to: DevOps / Cloud Engineer | Engagement: Full-time; Immediate Joiner

Role purpose: Front-line bilingual application support for government platforms under ITIL-aligned, severity-based (P1–P4) service models.

Key responsibilities:

▪ Operate client-visible ticketing portals; meet stringent P1 response targets during stabilisation periods.

▪ Triage, resolve or escalate incidents; maintain known-error databases and monthly SLA reporting inputs.

▪ Support DR exercises, patching windows, and release smoke tests.

▪ Provide on-site floor-walking support during go-live periods.

Qualifications & certifications: ITIL 4 Foundation mandatory; Azure fundamentals advantageous.

Experience: 4+ years application support for government platforms

Languages: English & Arabic - MANDATORY

Job Type: Full-time

• Experience: