Support Engineer – Technical Support at Cabo Norte Professionals

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Analytical Skills, Documentation, Communication, Customer Service, Hardware Issues, Software Issues, System Configuration, Preventive Support, Process Improvement, Remote Assistance, Product Configuration, Technical Systems, Dutch Language, French Language

Industry

Human Resources Services

Description

We are hiring a Support Engineer to strengthen a technical support team responsible for guiding customers through system issues, troubleshooting complex situations, and ensuring smooth operation of installed solutions. You will handle client inquiries, provide expert technical assistance, and collaborate closely with internal engineering teams. \n What You’ll Do Provide first-line and second-line technical support via phone, email, and remote tools. Diagnose and resolve hardware, software, system, and configuration issues. Document incidents, root causes, and solutions in the support system. Escalate complex problems to senior engineers or development teams when required. Assist customers with product configuration, system understanding, and correct usage. Perform preventive support, follow up on recurring issues, and contribute to process improvement. Maintain a professional and customer-focused approach when managing support requests. Coordinate closely with product and engineering teams to communicate technical findings and product feedback. What We’re Looking For Technical background through education or equivalent experience (IT, electronics, electromechanics, or similar). 5+ years of experience in technical support, field service, or a similar role. Strong analytical and troubleshooting skills. Ability to structure information, document solutions, and communicate clearly with customers. Proficiency with diagnostic tools, support platforms, and remote assistance tools. Excellent communication skills in Dutch and French (both required). Solid understanding of technical systems and the ability to translate technical details into practical guidance for users. Customer-oriented mindset, patience, and a proactive approach to problem-solving. What We Offer A technically diverse role with direct interaction with customers and engineering teams. Opportunity to grow your expertise with innovative, market-leading solutions. Supportive work environment focused on quality, collaboration, and continuous improvement. Competitive compensation and benefits package. \n About Cabo Norte Professionals Cabo Norte Professionals is a team of highly driven recruitment experts based in Belgium with 20 years of in-house recruitment expertise in Belgium, Luxembourg, The Netherlands, France, Europe, the Middle East, Africa and Australia. It’s our talent to find yours! We recruit candidates for our clients’ companies as if it were for our own. We share our passion for their business with you. We get you inspired. Tell you all about their story and vision and your possible future role herein. We make it personal, tailored to your ambition and expectations. After all, you are not looking for a job, but a career offering possibilities, perspective and growth. We are here to pave your way to success. Our clients are important players in their industry and niche, operating in the BENELUX area, France or internationally, active in Architecture, Construction & Civil Engineering, Digital Engineering & Virtual Reality, Real Estate & Development, Digital Engineering & Virtual Reality, Energy, Health, Safety & Environment, Supply Chain, Manufacturing Industry We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Responsibilities

The Support Engineer will provide first-line and second-line technical support, diagnosing and resolving various system issues. They will document incidents and collaborate with internal engineering teams to ensure smooth operation of installed solutions.