Support Engineer at Warp

, , -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

140000.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debugging, Troubleshooting, AI-Driven Development, Shells, Terminals, Customer-Facing Skills, Written Communication

Industry

Information Services

Description

Warp: We're Building the Platform for Agentic Development Warp began with the vision of reimagining one of the fundamental dev tools—the terminal—to make it more usable and powerful for all developers. As AI has advanced, Warp has evolved beyond its terminal roots into the platform for Agentic Development: a workbench for dispatching agents to code, deploy, and debug production software. With over 700k active developers and revenue that has grown over 20x this year so far, Warp is now one of the fastest growing startups in the exploding AI development space. We believe that soon developers will be “tech leads” for groups of agents; rather than opening a code editor to write code or a terminal to write commands, they will open Warp and prompt their computer to build features, fix bugs, and diagnose production issues. With its starting point as a reimagined command line, Warp is well-positioned to support agent-first workflows: It sits at the lowest level in the dev stack, has access to all of a developer’s context, and is set up for multitasking and long-running processes. In addition, Warp has state-of-the-art code editing features and built-in team knowledge sharing. It’s the right interface for the agentic future. Our mission has remained the same even as AI has advanced: to empower developers to ship better software more quickly, freeing them to focus on the creative and rewarding aspects of their work. For more information on our team and culture, we highly recommend reading our How We Work. We are hiring a Support Engineer We’re hiring a Support Engineer to provide world-class support to any user experiencing issues with Warp and to surface issues to the team. User feedback forms the basis for how we prioritize work at Warp. Your work will be crucial in shaping our roadmap. This is an opportunity to work on the Agentic Development Environment, the future of how software engineers work. You will get to interface with passionate developers from all walks of life and backgrounds, and help them succeed in using Warp. Warp also gives you a chance to work on a tool you already use daily. You’ll also get to work on a fast moving project right from day one and help shape our company culture. Your responsibilities As a support engineer, your job will be making sure that every early user of Warp has an incredible experience interacting with our team whenever they have feedback or issues with the product. You will work with another Support Engineer to: Provide timely response to every user issue across all our feedback channels including Discord, GitHub Issues & Discussions, Slack and email File and sync user issues into our internal tracking system (linear) Update troubleshooting instructions in our documentation so users can help themselves, and help train our AI-support tool Reproduce bugs and list down test cases for every issue before they make it to engineering Help create summary of top user issues at our team meetings Update users when their issues have been resolved by engineering Organize public facing user issues so that issues are Automate the feedback collection and response process to be more scalable (e.g. using Front or setting up a user forum) The ideal candidate has: Excellent debugging and troubleshooting skills Strong work ethic and great organization Basic knowledge of AI-driven development, shells and terminals Ability to work independently and yet are happy to regularly update teammates Good customer-facing skills (patient, friendly, empathetic) Strong written communication skills Plus: 1+ years of coding experience Plus: Prior experience in developer tools Plus: Prior experience as a support engineer Salary Transparency Total compensation at Warp consists of two parts: 1) a competitive base salary, and most importantly, 2) meaningful equity. When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay, and make sure there’s equal pay for equal work among those you’ll be working with. The budgeted compensation amount for this role is targeted at $105,000 - $140,000. About Warp We are a company run by product-first builders, building a core product for all developers. We are committed to understanding our users deeply. We will ultimately build the best product and business if that team includes developers and designers from a wide range of backgrounds. The early team comes from Google, Dropbox, Gem, LinkedIn, and Facebook. We are looking for passionate individuals to join us and help bring Warp to the world. We value honesty, humility, and pragmatism, and our core product principle is focusing on the user. If you’re interested in learning more about our company values and the culture of our engineering team, please take a look at our internal 'How We Work' guide. We’re very fortunate to be backed by a great group of venture capital firms. In August 2023, we announced a $50M Series B funding round ($73M total raised), led by Sequoia Capital. Our other investors include Google Ventures, Neo, and Box Group. We are also backed by a network of passionate angels, including Dylan Field (Co-Founder and CEO, Figma), Elad Gil (early investor in Airbnb, Pinterest, Stripe, and Square), Jeff Weiner (Executive Chairman and Ex-CEO, LinkedIn), Marc Benioff (Founder and CEO, Salesforce), and Sam Altman (Co-Founder & CEO, OpenAI). The Product Here's our latest demo showing some of our current features…

Responsibilities

As a Support Engineer, you will ensure that every early user of Warp has an incredible experience when interacting with our team. You will provide timely responses to user issues and help shape our product roadmap based on user feedback.