WOULD YOU LIKE TO BE PART OF A REVOLUTIONARY COMPANY SHAPING THE FUTURE OF NETWORK AND SECURITY TECHNOLOGY?

Our client, an innovative firm with Israeli origins, is a growing company in the network and security industry. With a valuation exceeding $3 billion and a robust global footprint across 75+ data centers, they pioneered the “SASE” category, integrating services like firewalls, SD-WANs, and remote access into a single, cohesive solution. With an extensive global infrastructure, they offer high-speed, secure connections to thousands of enterprise customers worldwide.
As they expand their R&D operations in Prague, you’ll have the opportunity to contribute to a team driving innovation in a dynamic, high-growth environment.
Role: We are seeking a Tier 1 Support Engineer to monitor, support, and provide advanced troubleshooting for a large and complex data network infrastructure. Utilizing network monitoring and management tools, you will work closely with business area teams, network engineering, and management to ensure the smooth operation of the network. During major incidents, you will represent the team and coordinate efforts to resolve issues efficiently.

• Provide technical support for the company’s customers around the world
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with the company solutions.
• Own and manage customer issues and see problems through resolution.