Support Engineer

at  WPP

Job Type: Full-time
Location: Office location will be determined dependent on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and Brisbane
Salary: $70,036 - $90,627

KEY SKILLS

• Maintain strong technical skills as tools and technologies evolve
• Strong problem-solving abilities
• Ability to communicate effectively with colleagues, managers and end users in clear, appropriate language
• Shows initiative in finding ways to minimise incident recurrence
• Able to work with minimal direct supervision
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanour under stress

• Level 2 and 3 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and stakeholder management throughout the resolution process
• Escalation of issues to Infrastructure and/or Management teams as required
• Manage simple user and office relocations
• Supervise and assist with deployment of new hardware and software to end users
• Compiling, documenting and maintaining Service Desk knowledge base and standard procedures
• Liaison with Infrastructure and Management teams for assistance with project work as required