We’re looking for a Technical Support Engineer to tackle complex, high-level technical issues in a fast-paced environment. You’ll work closely with engineering and product teams to ensure a reliable user experience and support the continuous improvement of an AI-driven platform used by small businesses. This is a high-ownership role for someone who thrives on problem-solving and making an impact.

REQUIREMENTS:

• 2+ years of experience in technical support, support engineering, or a customer-facing engineering role.
• Strong troubleshooting skills for web applications, including APIs, OAuth, SAML/SSO, and browser-side issues.
• Ability to read and debug code, preferably in React, JavaScript/TypeScript, and Ruby on Rails.
• Structured thinking, clear communication, and a proactive, solutions-oriented mindset.
• Comfortable working in a high-growth, feedback-driven environment with a strong sense of ownership.
• Currently living in LATAM.
• Superior English fluency (verbal and written).

Our Recruitment Process

• Video Interview
• 20-minute take-home skills test
• 30-minute Call with the Recruiter (project, benefits, etc.)
• Interviews directly with the client (depending on the project the # of interviews may vary, this may include an assessment)
• Final Offer

• Act as an escalation point for complex technical support issues.
• Troubleshoot and resolve customer-reported bugs.
• Collaborate with engineering to reproduce and document issues.
• Contribute to system reliability and help reduce regressions.
• Provide customer feedback to the product team to improve usability.
• Support internal processes and documentation for ongoing improvements.