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Support Engineering Manager at Microsoft

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Database Technologies, Customer Experience, Employee Experience, Operational Efficiency, Team Management, AI Transformation, Cross-Company Alignment, Consulting, Customer Success, Support Services, Microsoft Products, Global Team Collaboration, Growth Mindset, Innovation, Collaboration

Industry

Software Development

Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The team provides technical support for enterprise customers in APAC space. The team is managing database related technologies and performs as part of global team. A manager manages around 15 people who are in charge of various technologies in Database space. A manager is responsible for customer experience, employee experience and operational efficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The manager is responsible for overseeing a team of around 15 people who provide technical support for enterprise customers in the APAC region. This includes ensuring customer experience, employee experience, and operational efficiency.