Support Engineering Student Assistant at Lenus

, Capital, Denmark -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-First Mindset, Strong Communication Skills, Curiosity For Technology, Eagerness To Learn, Reliable And Structured Approach, Collaborative Spirit

Industry

Health;Wellness & Fitness

Description

Lenus is looking for a new Support Engineering Student Assistant for our Copenhagen Office! Join the health revolution! At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place. Could you see yourself working for a great purpose in a dynamic, global culture? Then we might be a great match. Who are we looking for? We are seeking a curious and service-minded Student Assistant to join our Support team in Copenhagen. In this entry-level role, you’ll support coaches and their clients by answering product questions and reporting issues, while gaining first-hand experience in how a fast-growing SaaS company operates. This is a practical role where you’ll learn by doing – whether it’s troubleshooting issues, documenting solutions, or sharing feedback with Product teams. Success means being open to learning, taking ownership of your work, and contributing to our open, collaborative team culture. You’ll be supported by experienced teammates as you develop skills that can shape your future career. Key Responsibilities Act as the first point of contact for coaches, clients, and colleagues with product-related questions. Troubleshoot and reproduce issues, escalating to Engineering when needed. Keep our knowledge base and documentation current and accurate. Share feedback and insights to improve the coach and client experience. Work closely with peers in Support, while building connections with Product and Customer Success teams. Working hours This role requires 15-20 hours per week, with flexibility to accommodate study schedules. Some weekend work will occasionally be required. This is a hybrid role with some in office presence required. Qualifications We value diverse experiences and backgrounds. While not all qualifications are mandatory, the ideal candidate should possess: A customer-first mindset: you enjoy helping people and solving problems. Strong communication skills in both Danish and English (spoken and written); Swedish is a plus! Curiosity for technology and eagerness to learn new tools. A reliable and structured approach to work. A collaborative spirit - you enjoy being part of a team. We encourage you to apply even if you don't tick all the boxes! The Team You’ll join our Support Engineering team of 16 colleagues split between Copenhagen and New York, supporting three products: Zenfit, Beefit, and Lenus. This role is part of the Lenus sub-team in Copenhagen, working closely with Product and Commercial. We value shared ownership, collaboration, and open feedback – where all ideas are welcome, no matter where they come from. As Support Engineers, we work closely with Product and Engineering, helping them move quickly while ensuring a great experience for our coaches. We stay connected through weekly team meetings and cross-team knowledge sharing, while also making space for focused, independent work. For you, this is an opportunity to build a strong foundation in Support Engineering and Product, with senior teammates supporting your growth every step of the way. Benefits & Perks Structured and prioritised development opportunities. Regular feedback check-ins with the Head of Support. Insurance through AP. Sports and activities, like paddle tournaments, Football Club, Run & Dip, and much more! Regular team gatherings and monthly social events across all our offices, along with company-wide celebrations. Daily snacks and fuel. Our offices are set up with fruits, snack bars, and a selection of drinks Dog friendly office A Macbook and other hardware to support you in your daily work We'll be going through applications frequently, so if this sounds like a great opportunity for you, hit apply and our Talent Acquisition Team will go through it and be in touch with you! About Lenus Lenus was founded in Denmark by Bertram Thorslund, in 2016. We are a health technology company that empowers health coaches to scale their businesses through the use of pioneering technology and our in-house business, health, and innovation expertise. We’re inspiring a new generation of health coaches. People who have the power to move not only bodies but minds too. We are at the forefront of an industry under rapid transformation and our strategic innovations pave the path for the change we want to see. Happier and healthier people. In 2021, Lenus received the largest series A funding round in Denmark’s history. Since then the company has grown from 5 to over 300 employees and today, Lenus is headquartered in Copenhagen, with offices in New York, London, Aarhus, Amsterdam, Stockholm, Berlin, Hamburg, Madrid, Helsinki, Oslo, Toronto, Miami, Southern California & beyond. At Lenus, we value diverse perspectives and experiences. Even if you don’t meet every qualification, we encourage you to apply. Your unique skills and background could be just what we need to make a difference together. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We care about your privacy, personal data and information at Lenus. For specific details on how your personal data and information is processed by Lenus during any recruitment process, please see our privacy policy. Specific to EU applicants: Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation. We rely on the lawful basis of Art. 6 (1) (b) of the GDPR to process the information provided by you in the recruitment process. Specific to California applicants: Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation.

Responsibilities

Act as the first point of contact for coaches, clients, and colleagues with product-related questions. Troubleshoot and reproduce issues, escalating to Engineering when needed.