Support Escalation Engineer at Microsoft

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Technical Consulting, Information Technology, Office 365, Windows Administration, SharePoint, Dynamics CRM, .NET Framework, Excel, Power Query, Data Modelling, DNS, HTTP, Troubleshooting, Collaboration, Customer Service

Industry

Software Development

Description

Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. English Language: confident in reading, writing, and speaking. Team-wide shift rotations to cover business [TB1.1]needs, including “on-call” responsibilities and weekend work. Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience. Support experience delivering IT Application support or services. Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful. Excel skills with Power Query and Data Modelling would be beneficial. Understanding of DNS (Domain Name System) principles and protocols. A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.) Note: This job required weekend shift and outside office hours on-call rotation coverage. To be eligible for this role, applicants must be Australian citizens or permanent residents who are legally entitled to work in Australia without any restrictions. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

You will own, investigate, and solve customer technical issues while collaborating within and across teams. Additionally, you will lead or participate in building communities with peer delivery roles and share your knowledge.