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Support Executive at Arivu Educational Consultants

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticket Resolution, SOP Compliance, Data Entry, Team Training, Performance Assessment, Supervision, Admission Processing, Registration Management

Industry

Education Administration Programs

Description

1. Support Ticket Resolution: Resolve a minimum of 60 support tickets per day. Maintain an average resolution time of less than 5 hours. Follow Standard Operating Procedures (SOP) for all support ticket resolutions. 2. App-Related Tasks: Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day). Ensure the accuracy of 99% of data entered for app-related formalities. 3.Admission Formalities: Complete all admission formalities as per SOP within the next day (A+1 day). Ensure the accuracy of 99% of data entered for admission formalities. 4. Registration Formalities: Complete all registration formalities as per SOP within the required timelines. Ensure the accuracy of 99% of data entered for registration formalities. 5. Team Training and Assessment: Conduct team assessments three times a month. Allocate work and solve doubts as per company SOP. Ensure team members are trained and their work aligns with company SOP. 6.Subordinate Supervision and Achievement: Ensure subordinates carry out their work diligently. Assist subordinates in achieving their Key Result Areas (KRA). Benefits Competitive Salary and Benefits

Responsibilities

The role involves resolving a high volume of support tickets and managing app-related, admission, and registration formalities according to SOPs. Additionally, the executive is responsible for training, assessing, and supervising subordinates to ensure KRA achievement.