Support Generalist at Rightsline Software

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticket Management, SQL, API Troubleshooting, Excel, Data Manipulation, Customer Service, Technical Support, JIRA, Problem Solving, Analytical Skills, Software Configuration, Database Queries, Communication Skills, Knowledge Management, B2B Support, Triage

Industry

Software Development

Description

Job Description – Support Generalist About Rightsline: At Rightsline, we are redefining how the global media and entertainment industry manages and monetizes intellectual property. Since 2012, Rightsline has been trusted by some of the world’s most influential studios, broadcasters, and content owners to simplify the complex world of rights and royalties through powerful, intelligent technology. Our cloud-based, fully integrated platform provides a single source of truth for managing rights, royalties, contracts, and financial workflows across markets, territories, and distribution channels. By bringing together data, automation, and collaboration in one configurable ecosystem, we enable organizations to unlock the full value of their content portfolios while operating with greater transparency, efficiency, and control. At Rightsline, we combine deep industry expertise with cutting-edge technology to solve complex challenges at scale. Our teams work at the intersection of technology, media, and innovation—building solutions that power the business of content worldwide. Joining Rightsline means becoming part of a collaborative, forward-thinking environment where your ideas, expertise, and contributions directly shape the future of rights and royalties management. If you are passionate about building impactful technology and working alongside talented global teams, Rightsline offers the platform to grow, innovate, and make a meaningful difference. What You Will Own: Ticket Management: * Manage and resolve support tickets via software configuration, reporting, and database queries * Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: * Identify and assess customer needs to achieve satisfaction * Build trust through open and interactive communication Technical Support: * Troubleshoot and assist customers with API issues and requests * Assist with virtual customer training sessions and webinars Collaboration: * Work with internal teams to resolve customer tickets within internal SLAs * Participate in customer ticket prioritization meetings Documentation and Knowledge Management: * Provide accurate and complete information using the right methods and tools * Keep records of customer interactions via provided tools * Assist with documentation for knowledge base articles as needed * *Collaborate with cross-functional teams * *Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks What You Bring: * 1+ years experience in a B2B technical support role. * BCOM,BBA, BA & MBA would be preferred. * Ability to write clearly and concisely, and communicate instructions or explanations appropriately. * Proficiency in reading and writing in English is required. * Strong sense of ownership and proven ability to adapt. * Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.) * Proficient in Excel and data manipulation * Understanding of SQL and database practices. * Excellent communication and customer service skills * Ability to troubleshoot and resolve technical issues * Strong problem-solving and analytical skills * Experience with ticket management systems and software configuration * Ability to work collaboratively with internal teams and build sustainable customer relationships Work Environment & Expectations: * Noida/NCR based * Demonstrates flexibility to work in required shifts. * Compliance with security and remote working policies Compensation & Growth: Competitive compensation aligned to market standards with strong career growth opportunities. Life at Rightsline India: At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success. We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes: * Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws * Comprehensive Group Medical Insurance covering employees and their eligible dependents * Group Personal Accident Insurance for enhanced financial security * In-office meal benefits, including sponsored breakfast, lunch, and evening snacks * Hybrid work model with clearly defined collaboration days * Flexible working hours, role-dependent * Structured and transparent leave policy * Career growth and advancement opportunities within a rapidly scaling global SaaS organization * Continuous learning, upskilling, and leadership development support * Quarterly employee engagement initiatives, along with celebrations and recognition programs You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand. Information Security & Compliance Responsibilities: * Adhere to ISMS policies and procedures * Protect confidential and customer data * Report security incidents * Participate in compliance trainings and audits Data Privacy & Confidentiality: Employees must ensure proper handling of sensitive data in line with company policies and applicable laws. Access & Control Responsibilities: * Follow role-based access control principles * Safeguard credentials * Ensure authorized system usage Equal Opportunity Statement: Rightsline is an equal opportunity employer committed to diversity and inclusion. Disclaimer: This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.

Responsibilities

Manage and resolve technical support tickets through software configuration, reporting, and database queries while ensuring customer satisfaction. Collaborate with internal teams to meet SLAs and maintain comprehensive knowledge base documentation.