Description:
Type: Full-Time
Reports To: Director of Community Based Services
Office Location: 224 W Hill St, Suite 410, Chicago IL; required in-office minimum of 3 days per week (hybrid work policy subject to change)

WHO WE ARE LOOKING FOR:

The Support Group Manager supports NAMI Chicago’s mission by playing a pivotal role in expanding the reach and accessibility of NAMI Chicago’s peer support groups by partnering with trusted community organizations throughout Cook County. Reporting to the Director of Community Based Services, this role is responsible for supporting the development and implementation of the support group facilitator training program and fostering strong relationships with community partners. This role will lead the facilitation of peer support groups, train community partners in support group facilitation, and provide guidance on outreach, engagement, and program sustainability. The Support Group Manager will ensure the quality and consistency of peer support groups across community-based partner sites while fostering connections to NAMI Chicago’s broader programs and resources. This role also supports grant reporting, particularly for a strategic partnership which encompasses the NAMI Chicago Helpline, healthcare engagement initiatives, and support groups. This position requires a dynamic leader committed to mental health advocacy and meaningful community engagement.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

Strong leadership and team management skills.
Excellent verbal and written communication and strong interpersonal skills.
Strong project management skills to coordinate multiple initiatives simultaneously.
Strong public speaking and facilitation skills for leading support groups and training sessions.
Strong advocacy skills to promote awareness and engagement in mental health services.
Proficiency in designing and delivering training.
Strong interpersonal skills to collaborate effectively with diverse stakeholders.
Strong organizational skills and attention to detail.
Ability to navigate group dynamics and address challenges in peer support settings.
Strong critical thinking and decision-making skills for real-time problem-solving.
Experience in de-escalation strategies and trauma-informed approaches.
Knowledge of mental health services, particularly within community-based settings and in facilitating group sessions.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (Zoom, Teams).
Experience with CRM, case management, or data tracking systems for program reporting.
Must be able to work flexible hours, including evenings and weekends, as needed.
Ability to travel throughout Cook County.
Commitment to NAMI Chicago’s mission and values, with a strong dedication to advancing mental health support in the community.

QUALIFICATIONS AND REQUIREMENTS:

• Education: Bachelor’s degree in social work, psychology, public health, or a related field. A master’s degree is preferred.
• Experience: Minimum of 3-5 years of experience in program management, mental health services, community engagement, or a related field. Experience with grant management and compliance is highly desirable.
• Bilingual in Spanish and English preferred.
• Computer Skills: Proficiency Microsoft applications and other software routinely used by NAMI Chicago.