Support Group Volunteer
Department: Wellbeing
Location: Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough, TS5 5NW
Time Requirement: Flexible to suit you, 2-3 hours a week
DBS Check needed? Yes standard
Age Requirements: From 18 years old plus
Role Summary: To support patients who access the wellbeing centre group/programme. To ensure that patients have a positive outcome when using the service. To support the wellbeing coordinator within the group/programme.

TRAINING REQUIREMENTS:

As a Support Group Volunteer you will complete the following training:
· Teesside Hospice mandatory training
· Volunteer induction training
· Any other training identified as appropriate to the role

· Support patients who attend the Wellbeing centre sessions.
· Meet and greet the patients in reception and welcome them into the hospice.
· Welcome them into the Wellbeing centre, offer and provide any refreshments.
· Engage with patients to provide therapeutic care and interaction.
· Offer companionship that will provide comfort if appropriate.
· Report any changes to Wellbeing centre staff.
· Chat about the patient’s history and interests, reminisce using; memory boxes, photographs and music etc.
· Accompany patients with staff permission (within and outside the wellbeing centre environment) to allow them the freedom to walk around thereby reducing restrictions that may lead to escalation of behaviours.
· Engage in general conversation and actively listen to patients.
· To assist Wellbeing staff to facilitate and deliver group sessions, supporting patients to participate as appropriate.
· To act as an ambassador for the palliative care team and promote the hospice service.
· Adhere to all Hospice Policy and Procedures.