Job Title: Support Hub Officer
Department: Property Services
Term: Permanent, Full Time
Location: Hybrid working – office based 2 days a week and flexibility to work from home.
Salary: Highly competitive, dependant on experience

ABOUT US:

Haig Housing is a Veterans’ housing charity with some 1,500 properties in small estates throughout the UK that it lets to ex-Service people and their families. We put people at the centre of everything we do – our beneficiaries and our staff. All our employees can expect to experience a professional and friendly working environment where we deliver to those who need us.

QUALIFICATIONS/EDUCATION

Essential

• IT literate in Microsoft Office and Outlook

Desirable

• Minimum of five years’ experience in a similar role

KNOWLEDGE, SKILLS & EXPERIENCE

Essential

• Excellent time management and organisation skills
• Experience in managing complaint and challenging situations
• Customer focused, good communicator with excellent problem solving skills
• Evidence of managing risk efficiently and understanding how to manage the Trust priorities based on risk.
• Proven knowledge and experience in diagnosing day to day repair requests
• Experience in dealing with tenants and contractors

Desirable

• Evidence of delivering value for money

Haig are looking for Support Hub Officer within the Property Services Department, who has a good base knowledge of repairs and compliance administration paired with the ability to develop and grow their skillset. You will be a member of a very strong and driven team.
We work hard to develop, manage and maintain a range of affordable, quality housing for veterans. To deliver this we hire people who are passionate, committed and proactive in providing quality services and engaging all our stakeholders. We develop our team to be knowledgeable, self-regulating and highly skilled and reward the value they bring to the business
We expect you to be a self-starter, able to work on your own initiative and live our values. In return, we will provide you with a very competitive package which consists of a generous salary, hybrid working, pension, good holiday allowance, healthcare & life insurance.