SUPPORT AND INCLUSION OFFICERS WORKING ACROSS BCP

Are you passionate about supporting people and helping to prevent homelessness?
BCP is committed to ending homelessness in Bournemouth, Christchurch and Poole by ensuring everyone has a safe place to live that they can call home. We are looking for highly motivated Support and Inclusion Officers to join our front-line housing team to help deliver this vision. If you are passionate about supporting people to prevent homelessness, we have exciting career opportunities available.
Vacancies have arisen in these teams:
Prevention: In this team , you play a vital role of working alongside Housing Options Officers to prevent customers threat of homelessness. You will have a varied role creatively assisting and empowering customers to find ways to remain in their current accommodation or independently looking for alternative accommodation. This can include guiding and assisting them with communication with their landlord, resolving financial difficulties, applying for benefits or support and making referrals.
Relief: In this team, you will work directly with customers experiencing homelessness, providing them with the support and resources they need to overcome their situation. You will work creatively alongside customers and their support networks to help identify solutions to enable them to rapidly secure settled housing solutions ensuring any need for temporary accommodation is brief.
Hospital Discharge: In this team, you will support customers who are in temporary accommodation environments due to being unable to return home following discharge from hospital. You will assist customers to move into more secure and settled accommodation. You will work alongside specialist housing officers and hospital teams to achieve our goals to reduce delayed hospital discharges, repeat admissions and repeat A&E attendances.
Tenancy Sustainment: In this team, you will work with customers and their landlords to enable them to successfully establish themselves in a new tenancy, using a person centred, strengths-based approach and early intervention, so that any future or repeated risk of homelessness is minimised. In addition, you will support customers engagement with meaningful occupation to improve their income and long-term security in the tenancy. Building a relationship of trust with customers is critical to the success in this role as is the ability to respond quickly to address any threat to the tenancy.
Please specify which of these roles you are most interested in on your application.
For all roles, you should have an awareness of homelessness and its many root causes, as well as an ability to put people at ease, exercise empathy and provide trauma informed support.
These rewarding roles will challenge you every day to use your excellent people skills and problem-solving ability. You will be part of a supportive and motivated team, helping people in often complex and difficult situations.

If you have experience of working with people and the skills to;

• Communicate effectively
• Manage a caseload with competing demands
• Collaborate with other teams and partner agencies
• Provide tailored support to customers to maintain accommodation

• Find creative solutions to prevent and relieve homelessness

  Then we want to hear from you!
  Experience in this field is desirable, but we are looking for those who have the right attitude and behaviours to learn and carry out this role.
  Please read the job description and person specification and apply now!
  Hybrid Working Opportunities and Flexible Working Available
  We offer opportunities for training and professional development.
  This authority is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Person Specification for more details.
  This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role
  For an informal discussion about this post please contact Kerry Payne on 01202 118476 or kerry.payne@bcpcuncil.gov.uk
  Previous applicants to this post need not apply.

Please refer the Job description for details