Cribl does differently.
What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are.
As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.

We are seeking an experienced and strategic Support Knowledge Manager to establish, lead, and mature the Knowledge Management (KM) program within our Technical Support organization. In this critical role, you will be responsible for developing and executing a comprehensive KM strategy centered around Knowledge-Centered Service (KCS) principles. Your primary objective is to enhance the efficiency and effectiveness of our Technical Support Engineers (TSEs), significantly improve customer self-service success, ensure the consistency and quality of support knowledge, and capture invaluable organizational expertise. A key strategic aspect of this role involves structuring and optimizing our knowledge base to ultimately power both human and AI-driven customer support solutions, directly contributing to the intelligence of our platform and support tools. This position is pivotal in transforming how we capture, share, and leverage knowledge, moving beyond traditional knowledge base administration to build a scalable, intelligent system that underpins our support operations and aligns directly with our company mission as the Data Engine for IT and Security. You will champion a culture of knowledge sharing and continuous improvement, acting as a vital link between human expertise and system intelligence.