Support Lead at Cognizant - Thailand

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

117000.0

Posted On

14 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dotnet MVC, WebAPI, Bootstrap, HTML5, CSS3, SQL Server, Azure Cloud Services, CI/CD, DevOps, Agile, Jira, Azure DevOps, Problem-Solving, Communication, Collaboration

Industry

IT Services and IT Consulting

Description

Cognizant’s Engineering practice is seeking a highly qualified Support Lead with experience developing and building high-performing, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion for high-quality, reliable, and maintainable code. Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is a Hybrid position requiring 2 to 3 days a week in a client or Cognizant office in Alpharetta, GA & New Jersey, NJ The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs In this role, you will: Customer issue resolution: Act as a point of contact for escalated or complex customer inquiries and complaints that frontline staff cannot resolve. Analyses production issue and support the application maintenance Development work: Determine and prioritize maintenance work, which includes bug fixes, performance improvements, and security updates Performance monitoring: Track team performance, analyze metrics, and implement solutions to improve service levels, customer satisfaction, and operational efficiency. Process improvement: Identify areas for improvement, implement new processes, and create training materials to enhance support services. Coordination and communication: Liaise with other departments to ensure smooth information flow and coordinate efforts to meet strategic objectives. Operational management: Manage work queues, and ensure compliance with company policies and audit requirements. What you need to have to be considered: Strong hands-on experience with .NET MVC framework. Proven hands-on experience in building WebAPI Hands-on experience with Bootstrap, HTML5, CSS3. Proficiency in SQL Server databases. Experience working with Azure cloud services. These will help you stand out Experience with CI/CD pipelines and DevOps practices. Knowledge of cloud-native application development and serverless architecture. Familiarity with Agile methodologies and tools like Jira or Azure DevOps. Strong problem-solving skills and ability to work independently in a fast-paced environment. Excellent communication and collaboration skills. Salary and Other Compensation: The annual salary for this position is between $65k - $117K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Responsibilities

In this role, you will act as a point of contact for escalated customer inquiries and manage application maintenance. You will also track team performance and implement solutions to improve service levels and operational efficiency.