JOIN TELSTRA HEALTH IN MAKING A DIFFERENCE

At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.
As part of this, Telstra Health delivers critical Family, Domestic and Sexual Violence (FDSV) services, ensuring people experiencing violence have access to safe, trauma-informed, and high-quality support. Our teams play a vital role in providing these essential services, and we are committed to ensuring they have the training, systems, and resources they need to deliver compassionate and effective care.

WHAT’S THE OPPORTUNITY?

We are seeking a Support Line Specialist to join Telstra Health in delivering the Leaving Violence Program on behalf of the Australian Government. This role is pivotal in providing trauma-informed guidance, mentoring, and operational support to practitioners responding to individuals impacted by family, domestic, and sexual violence.
You will be the point of real-time support for frontline practitioners, offering expert advice on risk assessment, safety planning, and service responses. Importantly, you will also foster a culture of reflective practice by mentoring staff, facilitating learning conversations, and guiding practitioners through complex and high-risk cases.

QUALIFICATIONS

• Bachelor’s degree in Social Work, Psychology, Counselling, Mental Health, or a related field.
• Postgraduate qualification in Social Work, Psychology, or Counselling/Psychotherapy (or equivalent).

EXPERIENCE

• Minimum 4 years’ experience in FDSV services, including direct client support and safety planning.
• At least 1 year in people management or operational coordination (e.g. real-time monitoring, quality assurance, complaints handling).
• Strong knowledge of trauma-informed care, risk assessment, and safety planning for high-risk cases.

SKILLS

• Ability to stay calm under pressure.
• Agile and adaptive problem-solver.
• Strong expertise in FDSV response.
• Supportive mentor with reflective practice.
• Skilled in building resilience, learning, and trauma-informed practice.

Please refer the Job description for details