SUPPORT & MAINTENANCE SPECIALIST

(M/F/D)
We are looking for member of staff to work in our growing Systems Department, which is a core area of our school group. As part of this forward-thinking team there are plenty of opportunities to learn and develop new skills in the development of our systems portfolio, including iSAMS, My School Portal, SchoolPost, SOCS and Seesaw. We use these systems pro-actively to support the academic and business needs of the organisation, including self-hosting our iSAMS solution and engaging extensively with SQL scripting and SSRS reporting.
The ideal candidate for this role will have a passion for ensuring customer happiness of our users (pupils, parents and staff) and keeping on top of tasks within a busy and varied field of work.

This is a key role in the SGS Systems Department, with a focus on:

• Providing first-line resolution or diagnosis of incidents and support requests
• Supporting users to make the most of the systems with which they work
• Maintaining existing systems to ensure they function in a stable, secure, reliable and efficient manner, and that data integrity and quality is maintained
• Manage projects relating to systems implementation and enhancement