JOB OVERVIEW

We are seeking a dedicated and experienced Support Manager to join our dynamic team. The ideal candidate will play a pivotal role in enhancing customer satisfaction and driving sales performance. This position requires strong leadership skills, the ability to manage a team effectively, and a passion for delivering exceptional service. The Support Manager will oversee daily operations, ensuring that both staff and customers have a positive experience.

QUALIFICATIONS

• Proven experience in sales management or retail management is essential.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Excellent leadership qualities with experience in supervising teams.
• Proficient in phone etiquette and customer service best practices.
• Multilingual abilities are highly desirable, enhancing communication with a broader customer demographic.
• A proactive approach to problem-solving with strong decision-making capabilities.
• Ability to work collaboratively within a team environment while also being able to work independently when required.
  If you are passionate about leading teams towards success while providing outstanding support to customers, we encourage you to apply for this exciting opportunity as a Support Manager.
  Job Types: Full-time, Permanent
  Pay: £27,711.00-£30,060.00 per year

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Reference ID: Support Manager (Wokingham

• Lead and manage the support team to achieve sales targets and enhance customer satisfaction.
• Develop and implement effective sales strategies to maximise revenue.
• Supervise daily operations, ensuring that all processes run smoothly and efficiently.
• Provide training and support to team members, fostering an environment of continuous improvement.
• Maintain high standards of phone etiquette when interacting with customers, addressing inquiries and resolving issues promptly.
• Organise schedules and allocate resources effectively to meet business needs.
• Monitor team performance, providing feedback and coaching as necessary to promote professional growth.
• Collaborate with other departments to ensure alignment of goals and objectives.
• Utilise multilingual skills to assist diverse customer bases where applicable.