Support Manager

at  CORPORATER

POSITION OVERVIEW:

Corporater AS is seeking a skilled and customer-focused Support Manager to lead a global support team and guide the transition from standard business-hour coverage to 24/7/365 service delivery. The Support Manager will be responsible for refining day-to-day support operations, building and managing a team of support specialists across different regions, and fostering a culture of excellence and continuous improvement.

TECHNOLOGY AND KNOWLEDGE MANAGEMENT:

• Maintain and update the support knowledge base, ensuring it is comprehensive and accessible.
• Utilize support tools and technologies to streamline workflows and enhance the customer experience.

QUALIFICATIONS:

• Bachelor’s degree in computer science, business administration, or a related field.
• 5+ years of experience in customer support, with at least 2 years in a leadership role.
• Proven ability to lead and develop high-performing teams.
• Excellent problem-solving, communication, and interpersonal skills.
• Experience / familiarity with support tools such as ITSM tools, ticketing systems, and analytics platforms.
• Knowledge in best practice framework such as ITIL v4.
• Strong project management skills with the ability to manage multiple customer accounts simultaneously.
• Fluent in Norwegian and English on a professional level; other languages are not a must but an added benefit.
• Analytical mindset with the ability to interpret data and metrics to drive customer success.
• Self-motivated, proactive, and able to work independently or as part of a team.

• Lead, mentor, and motivate the support team to meet and exceed performance objectives.
• Recruit, train, and develop team members, ensuring they possess the skills required to support Corporater’s software solutions worldwide.
• Conduct regular performance evaluations.
• Provide constructive feedback and identify growth opportunities.